General conditions of sale

The website www.etiennehus.com (hereinafter referred to as the “Webite”) is accessible via the Internet network, to any user of this network, hereafter referred to as the “Client”. This website is the property of INTERNET ENTREPRISES company with capital of €25,000, represented by the manager M. Etienne Hus whose head office is located 59, ALLEE JEAN JAURES, 31015 TOULOUSE CEDEX 6, FRANCE.

INTERNET ENTREPRISES is the owner of the website www.etiennehus.com. These general conditions of sale, hereinafter referred to as "CGV", are concluded exclusively between the company INTERNET ENTREPRISES, hereinafter referred to as "seller" and any natural or legal person making a purchase via the site internet www.etiennehus.com, hereinafter referred to as “client”. Any order for Products offered on the Site is subject to express and unreserved acceptance of these general conditions of sale.

Article 1. Purpose

These general conditions of sale are intended to define the terms and conditions of the online sale of products through the site as well as the obligations of each party. These terms apply to the exclusion of any other document. In the event of a contradiction between the terms of the general conditions of sale and the terms of any other document (in particular quotes, invoices, letters of any kind, summary of orders, etc.), the terms of the general conditions of sale will prevail.

Article 2. Conditions of access to the service

The site is accessible via a computer, smartphone or tablet. When ordering, the Customer must also provide their postal and telephone contact details as well as an email address. The products available on the site are reserved for sale by individuals, adults, with a delivery address in mainland France and Europe.

In addition, certain national legislations limit the importation of certain Products. The Customer must therefore find out about the legislation in force in his country before ordering on the Site and will be solely responsible for any possible offenses he may commit in the event of illegal importation.

Article 3. Products and Prices

The price in force is that appearing on the site on the date of the order placed by the customer, INTERNET ENTREPRISES reserving the right to modify the price of the items at any time. The items displayed on the site are part of the stock of INTERNET ENTREPRISES store. In the event of an item being out of stock, we will offer you either a replacement product or a hold for receipt of the item. products, or a refund. The prices displayed for the products are indicated in euros, including tax. In addition to the order, shipping costs will be added, calculated according to the destination.

Article 4. Registration and validation of the order

By checking the box "I have read the general conditions of sale and declare to accept them without reservation" then by clicking on the button "I validate my order", the Customer confirms his order and, therefore, accepts without reservation the entirety of these general conditions of sale. This confirmation as well as all the data that INTERNET ENTREPRISES has recorded will constitute proof of the transaction.

INTERNET ENTREPRISES reserves the right not to take into account any order in the event of

Non-payment in full of the order
existing dispute with the Client
refusal of payment authorization from banking organizations,

The responsibility of INTERNET ENTREPRISES cannot under any circumstances be engaged in these hypotheses. INTERNET ENTREPRISES will send by email to the Customer an acknowledgment of receipt, validating or not the order, as soon as possible as well as the shipping number of the package so that the customer can follow his order.

Article 5. Payment

Only CB, VISA and MASTERCARD/EUROCARD bank cards are accepted. To guarantee maximum security and reliability, your credit card data is encrypted using the SSL protocol and never passes unencrypted over the network. Payment is made directly via Stripe, in the event of product unavailability, reimbursement will also be made via this organization.

Article 6. Invoice

The order form that the Customer establishes online does not constitute an invoice. The Customer will receive his invoice upon delivery, in his Internet account. INTERNET ENTREPRISES keeps a digital copy of each invoice in its commercial management.

Article 7. Reservation of ownership clause

According to the terms of law 80-335 of 12.05.1980, INTERNET ENTREPRISES reserves ownership of the Products delivered to the Customer until payment of the entire amount of the order. However, for the entire duration of the retention of title, the risks relating to the Products delivered, in particular, deterioration, loss or theft and any damage whatsoever will be entirely borne by the Customer upon delivery.

Article 8. Product availability and shipping times

The shipping time is 48 hours to 72 hours (working days) for a product from validation of payment, by credit card subject to availability of the products at the time of the order via La Poste (by Colissimo). The Customer has the possibility of following the delivery of his order following the email sent with the colissimo references.

SHIPPING COSTS APPEAR ON THE ORDER SUMMARY BEFORE ITS VALIDATION.

Article 9. Place of delivery

The Products are delivered to the delivery address indicated by the Customer on the order form. In the event that the delivery address is different from the billing address, the Customer must indicate this when ordering.

If the recipient is absent, the Post Office will leave a delivery notice specifying that the package must be collected from the post office in its area. The Post Office will keep your package for 15 days and after this period, the Post Office will return your package to INTERNET ENTREPRISES
In the event of loss of packages, INTERNET ENTREPRISES is required to respect the deadlines imposed by the carriers concerning the declaration of loss and reimbursement of the shipment.

In fact, the Customer is also bound by these deadlines: Consequently, the Customer has a maximum period of 10 working days from receipt of the email confirming the shipment of his package to declare it lost to INTERNET ENTREPRISES. After this period no complaints will be taken into account. If the Customer has declared his package lost within the time limit explained above, INTERNET ENTREPRISES will take care of opening a complaint file. In this context, it is therefore possible that it will ask the Client for the documents necessary to put together this file, which the Client now undertakes to provide.

Definitive answers concerning the surveys are given by the carriers within a period of one to three weeks. The response can be of two types: either the package is found and it is then returned to the customer following the normal procedure, or the package is declared lost by the carrier and INTERNET ENTREPRISES informs the Customer and proceeds with the reimbursement (amount invoiced) or makes a second shipment at the Customer's choice subject to available stock.

Any Product delivered must be subject to inspection and possible reservations on the carrier's slip in the event of partial or total deterioration. Otherwise, the product is deemed delivered in good condition and cannot be subject to any subsequent dispute. In addition, any damaged or defective product must be reported on the same day of receipt or at the latest on the first working day following receipt.
In the event of non-compliance of the order and upon receipt of the package by the Customer, the latter must make any complaint by telephone, e-mail or postal mail to INTERNET ENTREPRISES of non-conformity of the products in nature, quality or quantity compared to the indications appearing on the invoice within 7 days. Any complaint of non-compliance not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the company INTERNET ENTREPRISES from any liability towards the Customer.

Article 10. Right of withdrawal

The applicable legal provisions provide that if for whatever reason the Customer is not satisfied with the product he has purchased, article L121-20 of the Consumer Code states that he has the possibility to cancel your purchase within 7 days of receipt of your package. Pursuant to article L121-20-2, the right of withdrawal does not apply to software, video, CDs and DVDs, if these have been unsealed, to products made according to the Customer's specifications or clearly personalized or which, due to their nature, cannot be returned or are likely to deteriorate or expire quickly, such as sugared almonds. Customers who have the status of reseller cannot benefit from the right of withdrawal. The right of withdrawal cannot therefore be exercised on opened products.

Article 11. Exchange

Within 7 days of receipt of the package, the Customer may exchange the product, subject to availability indicated on the Site. The product in perfect condition, in its original packaging, with the original labels and the “product exchange: product exchange request” duly completed, must be returned to INTERNET ENTREPRISES, return on client fee.

Article 12. Customer Service

For any information or questions, our customer service is at your disposal:

By e-mail: contact@internet-entreprises.net
By telephone: +33 (0)5 63 30 86 62 Monday to Friday from 9 a.m. to 12 p.m.

Article 13. Guarantees – Limits of liability

The products offered comply with the standards applicable in France. There is no warranty on our products.

INTERNET ENTREPRISES cannot under any circumstances be held responsible for the misuse of the Products for sale on the site, in particular use for a use other than that provided for on our website, or non-compliance with the Advice of use.

Article 14. Intellectual property

The brand and logo INTERNET ENTREPRISES appearing on the site is a registered trademark, property of INTERNET ENTREPRISES. Any total or partial reproduction of this brand without prior written authorization from INTERNET ENTREPRISES is prohibited.

Article 15. Applicable Law – Competent jurisdiction

These general conditions of sale express the entirety of the obligations of the parties. INTERNET ENTREPRISES reserves the freedom to modify them at any time and without notice. The Customer is therefore invited to read the general conditions of sale prior to each order he places on the Website .
These general conditions of sale are governed by French law. This is the case for the substantive rules as well as the formal rules and regardless of where the Website is consulted. In the event of a dispute, and after an attempt at conciliation, express jurisdiction is attributed to the competent courts within the jurisdiction of the Court of Appeal of Toulouse-France, notwithstanding plurality of defendants or appeal in guarantee, even for precautionary procedures, in summary proceedings or by request.

GENERAL CONDITIONS OF SALE IN EFFECT ON DECEMBER 1st, 2024